Frequently Asked Questions
Everything you need to know about your MYSTIC gear and orders.
How do I determine the right size for my athletic gear?
Each product page features a detailed 'Size Guide' button. We recommend measuring your chest, waist, and hips to compare against our specific garment dimensions for the perfect aerodynamic fit.
What is the typical shipping time for MYSTIC orders?
Standard domestic shipping takes 3-5 business days. Express options are available at checkout for 1-2 day delivery. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I return equipment if it has been used?
To ensure hygiene and safety standards, we only accept returns on items in original, unused condition with tags attached within 30 days of purchase. Defective items are covered under our 1-year performance warranty.
Do you offer international shipping?
Yes, MYSTIC ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7-14 business days. Customs duties and taxes are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I care for my high-performance fabrics?
To maintain the integrity of moisture-wicking fibers, we recommend machine washing in cold water with like colors and air drying. Avoid fabric softeners and bleach, as these can break down technical coatings.